Guest Service Agent
Core
Front desk agent responsible for guest check-ins/check-outs, managing enquiries, and maintaining front desk operations at a 73-room hotel.
Role type
Guest Service Agent
Builds
Seamless guest arrival and departure experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest experience management, Property Management System (PMS) proficiency, Cash handling and billing, Key and access card administration, Multitasking in fast-paced environments, Emergency response procedures
Preferred skills
Prior hotel reception experience, Serviced apartment or short-term letting experience, Hotel PMS familiarity, Strata or Body Corporate environment understanding