Membership Services Representative - DELACOMBE
Core
Front desk representative responsible for member access, sales, and customer service in a fitness center.
Role type
Membership Services Representative
Builds
Member access, membership sales, and customer service interactions
Domain
Fitness / Health & Wellness
Deliverable
product features
Required skills
Phone communication, following directions, independent work, punctuality, organization
Preferred skills
Customer service experience, Certificate 3 in Fitness
Technologies
Point-of-Sale system
Responsibilities
Greeting and saying goodbye to members and guests, monitoring club access, answering questions and handling complaints, explaining the Judgement Free Zone, taking info calls and messages, giving club tours, selling memberships and entering data into the database, operating the Point-of-Sale system, making appointments for PE sessions, organizing the front desk, completing member welcome calls, performing daily cleaning zones, conducting club walkarounds, assisting with housekeeping and restocking, performing start/end of day procedures, mentoring newer team members, maintaining Black Card Spa areas
