Customer Service Specialist - Permanent
Core
First point of contact for the dealer network, managing customer enquiries, order processing, and product support for window coverings and architectural products.
Role type
Customer Service Specialist
Builds
Seamless customer experience from order placement through delivery for the dealer network
Domain
Manufacturing / Window Furnishings / Architectural Products
Required skills
Customer service, order management, communication, problem-solving, organization, business systems proficiency
Preferred skills
Manufacturing, wholesale, construction, or product-based industry experience
Responsibilities
Provide customer support via phone and email, manage customer enquiries relating to orders and warranties, process and monitor customer orders, investigate and resolve freight and delivery issues, partner with Regional Sales Managers, prepare customer reports
Seniority
Individual Contributor