Branch Concierge - North Ryde
Core
Front-of-house customer service representative guiding customers to appropriate channels and demonstrating digital banking options.
Role type
Branch Concierge
Builds
Seamless in-branch banking experience for personal and small business customers
Domain
Retail Banking
Deliverable
product features
Required skills
Customer service, communication, managing customer expectations, guiding customers to channels, demonstrating technology
Responsibilities
Greet customers and understand their enquiries, guide customers to appropriate channels, build personal connections through conversation, demonstrate in-branch technology and digital banking options, monitor branch movements to ensure efficiency
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