Customer Service Representative (Contact Centre)- Full Time, Hybrid Opportunity
Core
Handle inbound roadside assistance calls to reassure members and coordinate services efficiently.
Role type
Inbound Customer Service Representative (Contact Centre)
Builds
Roadside assistance dispatch and member support services
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
Customer service experience, Clear communication, Data integrity, Critical thinking, Systems proficiency, Problem solving, Resilience, Adaptability, Empathy, Technical accuracy
Responsibilities
Handle inbound roadside assistance calls calmly and professionally, Reassure members and provide concise guidance, Maintain accurate records and handle member information confidentially, Assess member needs and coordinate appropriate service, Work with internal teams to deliver timely outcomes, Navigate multiple systems while following processes and procedures