Senior Change Manager
Core
Leading the people side of change across a complex enterprise-wide transformation program involving ERP, CRM, and business process improvements.
Role type
Senior Change Manager
Builds
Enterprise-wide ERP and CRM initiatives, business process improvements
Domain
Banking/Financial sector, Enterprise Technology
Required skills
Change management methodologies, stakeholder engagement, communication planning, training delivery, change impact assessment, risk management, program coordination, adoption monitoring
Preferred skills
Banking or financial sector experience, ERP/CRM implementation experience, complex program environment experience
Technologies
ERP, CRM
Responsibilities
Develop and deliver change management strategies, lead stakeholder engagement and communications, support ERP and CRM implementation, conduct change impact assessments, develop communication and training plans, build change capability with leaders, coordinate change activities across workstreams, monitor adoption outcomes, build trusted stakeholder relationships, contribute to sustainable change practices
Seniority
Senior, hands-on IC
