Student Experience Associate
Core
Support Mandarin-speaking students and families throughout their academic journey, acting as a primary point of contact for personalized support and problem-solving.
Role type
Student Experience Associate (Customer Success/Support)
Builds
Scalable student support processes and onboarding experiences for the Chinese market
Domain
International Education / EdTech
Deliverable
client delivery
Required skills
Mandarin (fluent), English (fluent), relationship building, problem solving, administrative management, cross-functional collaboration, localization
Responsibilities
Provide responsive support to students and parents via WhatsApp, email, and Zoom; manage administrative processes like subject changes and re-enrolments; run and localise onboarding and orientation sessions; collaborate with internal teams to resolve student issues and improve support systems.
