Manager, Online Student Experience
Core
Lead the design, implementation, and evaluation of the support model for online post-experience postgraduate students from enrolment to graduation.
Role type
Manager, Online Student Experience
Builds
End-to-end online student journey support frameworks and digital infrastructure
Domain
Higher Education / Online Education Operations
Deliverable
product features
Required skills
Strategic planning, process improvement, predictive analytics, team leadership, stakeholder management, project management, data analysis, user-centred design
Preferred skills
Experience with innovative technologies and frameworks, ability to manage competing priorities
Technologies
Predictive analytics tools, digital infrastructure platforms
Responsibilities
Lead end-to-end support frameworks for online postgraduate students; oversee onboarding, student support, and retention initiatives; partner with academic leaders to align strategies; use predictive analytics to identify at-risk students; mentor and develop a high-performing team
Seniority
Manager, hands-on leadership