Program Manager, RITS Knowledge Management Workstream
Core
Manage the Knowledge Management and Training workstream for the RITS Payments Operations Program, focusing on uplifting knowledge artefacts, enhancing knowledge systems, and improving training programs for IT and Payments Settlements staff.
Role type
Program Manager (Knowledge Management & Training)
Builds
Enhanced knowledge management processes, updated knowledge systems (ServiceNow, TRIM), and improved training programs for critical national payments infrastructure staff.
Domain
Financial services / Payments infrastructure / Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, project coordination, stakeholder engagement, cross-functional team leadership, budget tracking, change management, external vendor management, matrix organization experience
Preferred skills
Banking or payment systems familiarity
Technologies
ServiceNow, TRIM
Responsibilities
Maintain project schedule and track workstream budget, manage and direct external professional services staff, contribute to business and change management artefacts, represent the workstream in internal meetings and forums, coordinate tasks across Payments Settlements, IT, and Knowledge departments
Seniority
Mid-Senior, hands-on IC