Customer Account Manager
Core
Primary customer interface managing supply requirements, communications, and daily account execution for assigned accounts.
Role type
Customer Account Manager
Builds
Customer product supply and on-time delivery
Domain
Pharmaceutical manufacturing / CDMO
Required skills
customer relationship management, supply chain processes, order fulfillment, demand planning, S&OP, contract management, cross-functional coordination, data analysis
Preferred skills
pharmaceutical manufacturing experience, ERP systems (JD Edwards), CPIM/CSCP certification, Lean Six Sigma
Technologies
Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook), JD Edwards
Responsibilities
Manage customer communications, forecasts, purchase orders, shipments, and invoicing; Lead customer meetings and business reviews; Support demand planning and S&OP processes; Coordinate cross-functional activities for product supply; Monitor milestones and execution risks; Support customer onboarding and lifecycle activities; Maintain audit-ready account documentation.
Seniority
Mid-level, hands-on IC