Cargo Claims Intake Representative II
Core
Manage cargo incidents (overages, shortages, damages) by coordinating with external adjusters and vendors to mitigate financial exposure and ensure regulatory compliance.
Role type
Claims intake and mitigation specialist
Builds
Mitigated financial exposure and compliant cargo incident resolutions
Domain
Transportation/Logistics Insurance
Deliverable
client delivery
Required skills
Claims analysis, vendor management, regulatory compliance (DOT/Hazmat), data entry, stakeholder coordination, incident documentation
Preferred skills
Problem escalation, decision-making under pressure, adaptability, information interpretation, collaborative communication, accurate data capture, high-speed typing
Technologies
Customer portals, internal databases, inspection report systems
Responsibilities
Manage inbound/outbound communication regarding cargo incidents; mitigate exposure by upholding guidelines and laws; ensure accurate data entry and task prioritization; coordinate remediation with external partners (adjusters, law enforcement, regulators); document contractual and DOT-related claim documents; negotiate rework costs with vendors; provide training to junior team members.
Seniority
Junior, individual contributor