Customer Experience Appointment Representative
Core
Schedule and manage customer delivery appointments, track freight status, and resolve scheduling disputes to ensure timely logistics operations.
Role type
Customer service representative (logistics scheduling)
Builds
On-time freight deliveries and customer satisfaction
Domain
Transportation and logistics
Required skills
Scheduling, data compilation, document processing, record maintenance, customer communication, dispute resolution, relationship management
Preferred skills
Multitasking, effective phone communication, time management, adaptability
Technologies
Reason codes, trailer pool tracking systems
Responsibilities
Schedule and reschedule customer loads, track trailer availability, validate customer disputes, monitor freight for resets, resolve appointment requests for locked-out areas, build and maintain customer relationships
Seniority
Entry-level, individual contributor
