Customer Experience Support
Core
Performing highly detailed clerical tasks and general support for logistics operations, including booking loads, entering orders, and scheduling pick-ups.
Role type
Administrative support specialist (logistics)
Builds
Freight movement schedules and order records
Domain
Transportation and logistics
Deliverable
product features
Required skills
Data entry, load booking, order entry, scheduling, record maintenance, document processing
Preferred skills
Multitasking, prioritization, quick system learning, accurate information processing, customer service
Technologies
Internal logistics systems
Responsibilities
Book loads and enter orders tendered from customers; Schedule pick-up and delivery; Trace and obtain load updates; Monitor freight in transit and customer location requests; Perform general administrative duties and compile data
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