Customer Experience Appointment Representative
Core
Schedules and manages customer delivery appointments for freight loads, tracks trailer availability, and resolves scheduling disputes to ensure timely delivery.
Role type
Customer Experience Appointment Representative
Builds
Customer delivery schedules and appointment confirmations
Domain
Transportation and Logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, data compilation, document processing, record maintenance, freight monitoring, dispute resolution, relationship building, phone communication, time management
Preferred skills
Multitasking, adaptability, stress management
Technologies
Reason codes, trailer pool tracking systems
Responsibilities
Schedule and reschedule customer freight loads, track trailer pools for empty availability, validate customer disputes, monitor freight for potential resets, resolve appointment requests for locked-out areas, build and maintain customer relationships
Seniority
Entry-level, supervised IC