Customer Experience Appointment Representative
Core
Scheduling and managing customer delivery appointments for freight loads, tracking trailer availability, and resolving delivery disputes to ensure timely service.
Role type
Customer Experience Appointment Representative
Builds
On-time freight deliveries and customer satisfaction
Domain
Transportation/Logistics
Deliverable
client delivery
Required skills
Scheduling, data compilation, document processing, record maintenance, dispute resolution, relationship building, phone communication, time management
Responsibilities
Schedule and reschedule customer freight loads, track trailer pools for empty availability, validate customer disputes, monitor freight for potential resets, resolve appointment requests for locked-out areas, build and maintain customer relationships
Seniority
Entry-level, supervised IC
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