VP Lottery Strategy, Transformation, & Customer Experience
Core
Executive leadership for Lottery strategy, business transformation, planning, performance, and enterprise customer experience to drive long-term growth and operational excellence.
Role type
VP, Lottery Strategy, Transformation & Enterprise Customer Experience
Builds
Large-scale business and technology initiatives, transformation roadmaps, and enterprise customer experience frameworks for the Lottery division.
Domain
Gaming/Lottery industry, business strategy, organizational transformation, and enterprise customer experience.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic thinking, business acumen, organizational transformation leadership, change management, business case management, portfolio management, performance management frameworks, enterprise customer experience strategy, go-to-market strategy, regulatory compliance, risk management, stakeholder management.
Preferred skills
Graduate degree (MBA), professional designations, experience in highly regulated industries (gaming, financial services).
Technologies
None explicitly listed as tools/frameworks.
Responsibilities
Lead strategic direction and transformation roadmap; provide executive sponsorship for large-scale initiatives; align transformation, strategy, planning, and customer experience teams; develop multi-year Lottery strategy; oversee strategic initiative portfolio; lead business planning and performance management; establish KPIs and OKRs; champion customer-centric culture; lead enterprise customer experience function; drive change management across retail network; lead go-to-market strategies; partner with technology and data teams; ensure regulatory compliance; build high-performing leadership team.
Seniority
VP, executive leadership