Technical Engineer (C++, Java)
Core
Primary interface between Finastra clients and the Universal Banking Customer Support organization, managing, troubleshooting, and resolving complex customer issues to ensure world-class customer experience.
Role type
Senior IC technical support engineer (C++/Java)
Builds
Software solutions and services for Lending, Payments, and Universal Banking customers (via careerplan.io/jobs/0037765-technical-engineer-c-java-at-finastra)
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
C++, Java, SQL, C#, root cause analysis, technical investigation, script development, solutions documentation
Preferred skills
SQL, C#
Responsibilities
Respond to customer requests and reported issues, replicate scenarios in Finastra environments, perform technical investigation with root cause analysis, update clients on issue resolution progress, participate in client meetings, provide temporary bug fixes, validate defects, build simple scripts, document solutions
Seniority
Mid-level, hands-on IC