Engineering Lead
Core
Lead engineering teams to embed AI capabilities into customer service products and oversee the delivery of a customer-facing front-end application.
Role type
Engineering Lead (AI/Full-stack)
Builds
Customer-facing front-end applications with AI features
Domain
Financial services, Customer Service, AI integration
Deliverable
product features
Required skills
Full-stack development, Cloud native application delivery, Software architecture, Agile/Lean methodologies, Team leadership, Sprint execution, Technical planning, Code quality assurance, System performance monitoring, Technical debt management
Preferred skills
Customer service domain knowledge, Cross-functional collaboration, Mentorship, Security and compliance governance
Technologies
AI platforms, Cloud infrastructure, Front-end frameworks, Back-end systems, DevOps tools
Responsibilities
Hire and manage cross-functional engineering teams, Partner with Product Owners to translate vision into technical solutions, Oversee design and deployment of AI-enabled applications, Establish engineering standards and best practices, Manage sprint execution and resource allocation, Mentor engineering talent, Monitor system performance and scalability, Ensure security and compliance requirements are met, Drive continuous improvement in engineering processes
Seniority
Senior, hands-on IC with team leadership
