Product Release Change & Communications Specialist
Core
Own the major and minor release communications calendar and produce clear, customer-facing communications including release notes, change advisories, and operational notices to ensure timely, accurate delivery across products.
Role type
Product Release Change & Communications Specialist
Builds
Release notes, change advisories, operational notices, and impact summaries for Finastra's Lending, Payments, and Universal Banking solutions.
Domain
Financial services software (Lending, Payments, Universal Banking)
Deliverable
product features
Required skills
Technical writing, release management, SDLC and Agile delivery models, Jira or Azure DevOps, change impact assessments, knowledge base management, stakeholder management
Preferred skills
Business Analyst background, regulated industry experience (payments, banking, healthcare), release note automation, MadCap Flare
Technologies
Jira, Azure DevOps, SharePoint, Confluence, Salesforce Knowledge, MadCap Flare
Responsibilities
Own the release communications calendar; produce release notes and change advisories; lead change management execution; run end-to-end release workflows; partner with Engineering, QA, and Product; track and analyze communication metrics; maintain communication templates and style guides.
Seniority
Mid-level, hands-on IC