Customer Success Manager
Core
Ensure customers achieve measurable value from Finastra's financial services software solutions by driving adoption, satisfaction, and long-term retention.
Role type
Senior Customer Success Manager (Financial Services Software)
Builds
Customer success strategies, adoption plans, and value realization frameworks for global banking clients
Domain
Financial Services / Banking Software
Required skills
Account management, Customer Success Plan development, Stakeholder influence, Cross-sell/Up-sell strategy, Risk identification, Escalation resolution, Adoption tracking, Business acumen
Preferred skills
Consulting background, Design-thinking mindset, Root-cause analysis, Reporting synthesis
Technologies
N/A
Responsibilities
Deliver success strategy aligned with coverage models, Build internal partnerships across Sales/Support/Product, Lead proactive customer engagement, Develop and track Customer Success Plans, Coordinate training and resource utilization, Identify cross-sell/up-sell opportunities, Mediate account escalations, Track adoption and health metrics
Seniority
Mid-to-Senior, hands-on IC
