Sr. Data Analyst, Customer Analytics (Insurance)
Core
Transform raw customer data into actionable insights to drive retention, growth, and operational improvements for CCC's client base.
Role type
Senior Data Analyst (Customer Analytics)
Builds
BI dashboards, reports, and predictive models for customer health, adoption, and churn risk.
Domain
Insurance technology / SaaS
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Tableau/Power BI/Looker, Python or R, Statistical analysis (regression, clustering), Data governance
Preferred skills
Insurance/insurtech experience, dbt/BigQuery/Snowflake, Predictive analytics, CRM platforms (Salesforce), AI literacy
Technologies
SQL, Tableau, Power BI, Looker, Python, R, dbt, BigQuery, Snowflake, Salesforce
Responsibilities
Design and maintain BI dashboards tracking customer health and churn; Develop insights on product adoption and expansion; Perform advanced analytics including regression and predictive modeling; Automate analytics workflows; Partner with Client Success, Product, and Sales teams.
Seniority
Senior, hands-on IC
