After Sales Engineer
Core
Supports Quality function through issue containment, warranty management, and data analysis to identify improvement opportunities for electric motors and industrial equipment.
Role type
After Sales Engineer (Warranty & Quality)
Builds
Warranty repairs, spare parts logistics, and customer issue resolution for electric motors and industrial automation equipment.
Domain
Industrial electro-electronic equipment (electric motors, drives, automation)
Deliverable
client delivery | dashboards & analysis
Required skills
data analysis, warranty policy adherence, cost negotiation, inventory management, customer complaint resolution, travel to field locations, coordination with plant quality teams, spare parts allocation
Preferred skills
system conversion testing, Pareto analysis, continuous improvement initiatives
Technologies
none stated
Responsibilities
Register and validate warranty status; conduct data analysis of present and historical data to identify improvement opportunities; process repair invoices and negotiate rework/repair costs; coordinate spare movement and inventory management; travel to customer production/field locations to analyze rejected product; allocate customer complaints to service centers
Seniority
Individual Contributor