Mitarbeiter Servicecenter (m/w/d) in unserer Leitstelle
Core
First point of contact for parking customers at the airport, providing telephone support for inquiries, ticket issues, and system malfunctions.
Role type
Customer service representative (telephone)
Builds
Customer support for airport parking facilities
Domain
Transportation services / Airport operations
Deliverable
client delivery
Required skills
telephone communication, customer service, ticketing systems, cash register troubleshooting, barrier gate troubleshooting, remote control of parking technology, documentation, coordination of service technicians
Preferred skills
English language skills
Responsibilities
Answering customer calls regarding parking tickets and payment processes, troubleshooting malfunctions at cash registers and barriers, remotely controlling parking technology, documenting incidents in the ticketing system, coordinating service technicians for technical issues, ensuring professional customer service