Customer Success Manager
Core
Lead a team of Solutions Specialists to drive adoption and integration of Real-Time Location Systems (RTLS) technology for healthcare clients.
Role type
Senior Customer Success Manager (Team Lead)
Builds
RTLS solutions for healthcare Integrated Delivery Networks (IDN) and Key Accounts
Domain
Healthcare technology / Real-Time Location Systems (RTLS)
Deliverable
production ML models | product features | client delivery
Required skills
Team leadership, strategic planning, solution-based strategies, RTLS technology knowledge, healthcare domain expertise, system health management, stakeholder engagement
Preferred skills
Bachelor's or Master's degree in business or technology, experience with Integrated Delivery Networks (IDN)
Technologies
RTLS, end user applications
Responsibilities
Direct and oversee the Solutions Specialists team, conduct continuous inspections and audits of deployed solutions, identify customers requiring remediation, coordinate internal/external resources for complex issues, provide post-implementation training, mentor team members, make minor modifications to end-user applications
Seniority
Senior, hands-on IC with team management
