Senior Administrative Program Coordinator - Assistant Manager - Texas Institute for Child and Family Wellbeing
Core
Support the development, implementation, and daily operations of the Texas Foster Youth Network (TXFYN) Call Center, including staffing, supervision, and service coverage.
Role type
Senior Administrative Program Coordinator (Assistant Manager)
Builds
Operational workflows, staff training programs, and service delivery for foster youth
Domain
Child welfare / Human services
Required skills
Staff supervision, policy development, data analysis, crisis escalation, Microsoft Office Suite, trauma-informed practices
Preferred skills
Call center operations, remote team management, quality assurance, bilingual Spanish/English
Technologies
iCarol, Microsoft Office Suite
Responsibilities
Coordinate with the Call Center Manager to develop, document, and implement policies, procedures, and workflows; Supervise, coach, and manage performance for Call Center Navigators, Leads, and Specialists; Analyze data, performance metrics, and service trends to identify improvement areas; Provide operational consultation for situations exceeding routine authority; Ensure accurate documentation in iCarol and other systems
Seniority
Senior, hands-on IC