Social Science/Humanities Research Professional (Part-Time) (Hourly) - Call Center Specialist - Texas Institute for Child & Family Wellbeing
Core
Provide front-line information, support, and referral services to current and former foster youth via the Texas Foster Youth Network (TXFYN) Call Center.
Role type
Part-time call center specialist (social services)
Builds
Referral pathways and support for foster youth and community members
Domain
Social services / Child welfare
Deliverable
client delivery
Required skills
Lived experience in foster care, trauma-informed communication, de-escalation techniques, CRM/database management, confidentiality handling, resource navigation
Preferred skills
Bilingual proficiency in Spanish and English, knowledge of Texas foster youth programs, experience with iCarol or similar platforms, background in human services or psychology
Responsibilities
Respond to calls, texts, and chats from youth and caregivers; assist in navigating resources and completing referrals; document contacts and risk flags in iCarol; follow escalation protocols for emergencies; maintain professional boundaries and confidentiality.
Seniority
Entry-level / Individual Contributor