Service Desk Tech Analyst III
Core
Provide advanced Tier III technical support for endpoint devices, enterprise applications, and Epic client environments in a clinical healthcare setting, serving as the final escalation point for complex issues.
Role type
Senior Service Desk Tech Analyst (Tier III)
Builds
Reliable IT support for clinical and enterprise operations, including endpoint deployment strategies and clinical technology validation.
Domain
Healthcare IT / Clinical Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting and root cause analysis, Endpoint lifecycle management, Epic client application support, ITSM workflow leadership, Team mentorship, HIPAA compliance knowledge
Preferred skills
Enterprise endpoint management in large healthcare orgs, ITIL best practices, Azure Active Directory, Clinical technology deployments
Technologies
Microsoft SCCM, Microsoft Intune, Microsoft Windows 10/11, Microsoft 365, ServiceNow, Epic Client
Responsibilities
Resolve complex hardware/software/network issues, Design and implement endpoint deployment strategies, Oversee support for clinical peripherals and Epic environments, Lead ITSM process improvements, Mentor Level I and II analysts, Coordinate response during major incidents and outages
Seniority
Senior, hands-on IC with leadership responsibilities