Head of Library Experience and Services
Core
Lead a newly aligned portfolio of public service points across University Park Libraries spaces, including Pattee & Paterno Libraries and multiple branch locations, to ensure consistent, high-quality service experiences for students, faculty, staff, and community guests.
Role type
Academic administrator / Department Head (Library Services)
Builds
Unified public service operations and service experiences across multiple library facilities
Domain
Higher Education / Academic Libraries
Required skills
Strategic leadership, supervisory experience, operational planning, budget management, stakeholder collaboration, change management, data-driven assessment, compliance and safety oversight
Preferred skills
Fiscal/budget management, strategic planning, leading organizational change, program assessment
Technologies
None stated
Responsibilities
Set strategic direction for the Library Experience and Services portfolio; Supervise and develop employees including service point managers and supervisors; Oversee service operations including scheduling, staffing models, and coverage planning; Drive evidence-based improvement using assessment tools and user feedback; Coordinate with campus stakeholders on building operations and service integration; Manage departmental budget and resources; Ensure compliance with University policies for safety, security, and accessibility; Represent the Libraries in internal and external governance committees
Seniority
Senior, hands-on IC / Associate or Full Rank Academic Administrator