Head of Library Experience and Services
Core
Lead a newly aligned portfolio of public service points across University Park Libraries spaces, ensuring consistent, high-quality service experiences for students, faculty, staff, and community guests.
Role type
Academic administrator / Department Head
Builds
Unified service culture and operational standards across multiple library locations
Domain
Higher Education / Academic Libraries
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, supervisory experience, budget management, operational planning, change management, stakeholder collaboration, data-driven assessment, compliance management
Preferred skills
Fiscal management, program assessment, strategic planning, leading organizational change
Technologies
N/A
Responsibilities
Set strategic direction for the Library Experience and Services portfolio; Supervise and develop employees including service point managers; Oversee service operations and staffing models; Drive evidence-based improvement using assessment tools and data; Coordinate with campus stakeholders on building operations and service integration; Manage departmental budget and resources; Ensure compliance with safety, security, and accessibility policies; Represent the Libraries in internal and external governance committees
Seniority
Senior, hands-on IC / Leadership