Customer Service Specialist
Core
Central link between customers, technicians, and workshop team ensuring efficient communications, managing bookings, and providing updates to keep schedules on track.
Role type
Customer Service Specialist (Automotive)
Builds
Smooth and positive customer experience for automotive clients
Domain
Automotive industry (ADAS calibration and EV solutions)
Deliverable
dashboards & analysis
Required skills
Customer service, scheduling, service advising, data entry, administration, Microsoft Office, multi-priority management
Responsibilities
Managing customer enquiries, bookings and quotes; Coordinating technician schedules; Providing clear and timely job updates; Supporting Site Managers with workflow planning; Maintaining accurate data and administrative records