Supervisor - Field Service Lightweight
Core
Lead a field service team of technicians to ensure effective work performance, customer satisfaction, and adherence to SOPs, KPIs, and Lean Six Sigma programs.
Role type
Field Service Supervisor
Builds
Field service operations and technician performance
Domain
Industrial field service
Required skills
Team leadership, scheduling, hiring, training, SOP/KPI/Lean Six Sigma adherence, equipment/tool management, customer expectation management, quote review
Preferred skills
Excellent driving record
Technologies
None stated
Responsibilities
Develop and implement best practices and procedures, manage service personnel to meet customer expectations, ensure technicians have proper training and certifications, schedule service jobs and assign personnel, provide proper equipment and tools, assist in customer surveys and job quote reviews, participate in hiring new technicians, track technician training
Seniority
Mid-level supervisor, 5-10 indirect reports, 2-5 direct reports