Gestionnaire, Administration des avantages sociaux
Core
Superviser l'exécution opérationnelle, la gouvernance et les résultats des programmes externalisés d'administration des retraites et de santé et bien-être aux États-Unis et au Canada.
Role type
Senior Social Benefits Administrator (Vendor Management & Compliance)
Builds
Externalized retirement and health/wellness programs for US and Canada
Domain
Human Resources / Benefits Administration
Deliverable
client delivery
Required skills
Vendor management, Service level agreement (SLA) monitoring, Employee issue escalation, Regulatory compliance, Operational risk management, Stakeholder management
Preferred skills
US and Canadian benefits programs, Third-party administrator (TPA) management, Workday, ServiceNow, CEBS certification, Industrial/manufacturing environment experience
Technologies
Workday, ServiceNow
Responsibilities
Monitor service execution performance and employee feedback; Act as primary escalation point for complex employee issues; Manage daily operational relationships with external vendors; Ensure compliance with regulatory and fiduciary requirements; Conduct operational reviews and analyze vendor performance trends.
Seniority
Senior, hands-on IC
