Customer Service Representative
Core
Fulfill customer orders, manage incoming calls, and negotiate sale prices to influence gross profit.
Role type
Customer Service Representative (Order Fulfillment & Sales Support)
Builds
Customer orders and inventory levels
Domain
Industrial supply / Motion Industries
Deliverable
product features
Required skills
Order entry, product sourcing, inventory management, shipping logistics, customer relationship building, price negotiation
Preferred skills
Product knowledge, excellent driving record
Technologies
Business systems, email, internet search capabilities
Responsibilities
Respond to customer inquiries, place orders via multiple channels, negotiate pricing, maintain inventory levels, determine shipping methods, expedites backorders, handle returns
Seniority
Entry-level to Junior