Director, HR Operations Service Delivery - Global Industrial
Core
Leading the delivery of employee-facing HR operational services (Lifecycle, Benefits, Leave) across the US, Canada, and Mexico to ensure compliance and high-quality employee experience.
Role type
Director, HR Operations Service Delivery
Builds
Operational readiness, business continuity, and service level commitments for a multi-country workforce.
Domain
Human Resources / Shared Services / Industrial Distribution
Deliverable
Dashboards & analysis
Required skills
HR Operations leadership, Employee Lifecycle Administration, Benefits & Leave Administration, Vendor Management, Service Delivery Metrics, Organizational Change Management, Compliance & Governance
Preferred skills
Industrial/Manufacturing domain experience, Workday/ServiceNow proficiency, Lean/Six Sigma, SHRM-SCP/SPHR certifications
Responsibilities
Lead day-to-day delivery of HR services across US, Canada, and Mexico; Establish operational priorities and service delivery standards; Provide leadership oversight for employee lifecycle and benefits/leave administration; Manage operational relationships with service delivery vendors; Ensure service delivery processes comply with legal and company policies.
Seniority
Director, strategic leadership & operational management
