On-Site Sr Customer Service Representative
Core
Acts as the inside half of the sales team, ensuring error-free transactions, providing guidance to junior reps, and proactively generating sales by promoting products to existing customers.
Role type
Senior Customer Service Representative (Sales Support)
Builds
Customer orders, inventory management, and sales transactions for Motion Industries
Domain
Industrial supply / Motion Industries
Deliverable
product features
Required skills
Sales negotiation, inventory sourcing, order fulfillment, customer relationship management, mentoring, pricing strategy, freight cost optimization, product troubleshooting
Preferred skills
Subject matter expertise on multiple products, operations management backup, supplier interaction
Technologies
Business systems, email, internet search capabilities
Responsibilities
Respond to customer inquiries, provide quotes, and take orders; maintain inventory levels; negotiate sale and purchase prices; proactively generate sales; mentor lower-level employees; troubleshoot product issues; optimize freight costs; interact with suppliers.
Seniority
Senior, hands-on IC
