Service Desk Analyst - GPC Asia Pacific - Full Time
Core
First-level IT support analyst providing phone, portal, and walk-up assistance to users across 400+ locations in Australia, New Zealand, and South East Asia.
Role type
Service Desk Analyst (Level 1)
Builds
IT support services for retail, warehouse, and office users
Domain
Industrial/Automotive aftermarket supply chain
Deliverable
client delivery
Required skills
Customer service, phone communication, incident logging, troubleshooting, Active Directory, ServiceNow, ITIL framework
Preferred skills
Windows 11 support, Microsoft Office, Citrix, POS systems, Warehouse Management Systems, retail industry experience
Technologies
ServiceNow, Active Directory, Citrix, Windows 11, Microsoft Office
Responsibilities
Answer IT support calls, respond to online service requests, assist with walk-up IT requests, log and track incidents in ServiceNow, escalate complex issues to Level 2/3 teams, maintain reliable IT services
Seniority
Individual Contributor
