Travel Claims Examiner and Customer Service Representative
Core
Review and analyze travel insurance claims of moderate to complex difficulty, ensuring accurate processing and benefit payments per policy provisions.
Role type
Claims Examiner and Customer Service Representative
Builds
Accurate claim decisions and benefit payments for travel insurance customers
Domain
Insurance / Travel
Deliverable
client delivery
Required skills
Policy interpretation, claim analysis, documentation management, customer service, Microsoft Office
Responsibilities
Analyze and research claim issues, review and apply policy provisions, request necessary documents for claims, release accurate benefit payments, document claim information in systems, receive inbound customer calls