Customer Service Representative - Professional Liability
Core
Answer questions and resolve problems for insureds and carriers regarding coverage, claims, cost, and billing via phone, mail, and email.
Role type
Customer Service Representative (Insurance)
Builds
Customer retention and accurate policy administration records
Domain
Insurance / Professional Liability
Deliverable
client delivery
Required skills
telephone communication, customer service, data entry, record maintenance, policy transaction processing, form routing
Responsibilities
Answer customer inquiries via phone, mail, and email; Maintain accurate customer service history notes; Process client requests and update administration systems; Analyze new business and policy transactions to correct errors; Mail and route specified forms.