M365 Senior Engineer
Core
Day-to-day operations and support of enterprise productivity and collaboration cloud technologies, ensuring Microsoft 365 and related platforms remain stable, secure, and aligned with business needs.
Role type
Senior IC M365 Cloud Engineer
Builds
Enterprise workplace and collaboration solutions, AI productivity tool adoption (Copilot, Claude), and operational documentation
Domain
Enterprise IT / Microsoft 365 / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 cloud engineering, Exchange Online administration, Teams support, Level III incident resolution, ServiceNow, MFA/SSO configuration, AI tool evaluation, cybersecurity investigation support, audit documentation
Preferred skills
Bachelor's or master's degree in information systems/computer science, Microsoft certifications
Technologies
Microsoft 365, Entra ID, Exchange, SharePoint, OneDrive, ServiceNow, Microsoft Copilot, Claude
Responsibilities
Administer and configure M365 and Entra ID services; Resolve Level III incidents and service requests; Provide SME guidance for new solutions; Assess technical needs and document requirements; Evaluate and adopt AI productivity tools; Prepare monthly cloud operations metrics; Integrate new solutions into existing infrastructure; Assess current technologies and recommend improvements; Develop troubleshooting guidance and operational documentation; Support audit activities and cybersecurity investigations
Seniority
Senior, hands-on IC