Technical Program Manager - CRM
Core
Lead end-to-end planning, business design, implementation, and adoption of enterprise Salesforce CRM capabilities across multiple business segments.
Role type
Senior Technical Program Manager (CRM)
Builds
Enterprise Salesforce CRM foundation with segment-specific variations
Domain
Insurance brokerage / Property & Casualty / Employee Benefits / Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise program management, Salesforce implementation, business-process design, vendor leadership, roadmap planning, data migration, integration planning, budget management, stakeholder alignment
Preferred skills
Insurance sales processes, enterprise process harmonization, Salesforce certifications, PMP/PgMP, organizational change management, MuleSoft/Data Cloud experience
Technologies
Salesforce (Sales Cloud, Data Cloud, MuleSoft, Experience Cloud, CRM Analytics), Agile, Waterfall, Scrum, SAFe
Responsibilities
Lead end-to-end Salesforce CRM delivery from discovery to stabilization; Establish program governance, roadmap, and executive reporting; Partner with business leaders to design sales processes; Manage systems integrator and third-party vendors; Coordinate data migration and integration across platforms
Seniority
Senior, hands-on IC
