Salesforce Support Analyst III
Core
Intermediate technical support for Salesforce platform, resolving complex issues, supporting admins/developers, and managing internal client relationships for a homebuilding company.
Role type
Senior IC Salesforce Support Analyst
Builds
Production support stability, knowledge base documentation, and service delivery for Sales and Service Cloud environments
Domain
Real Estate / Homebuilding / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Administrator certification, advanced Salesforce configuration, declarative automation (Flows, validation rules, approval processes), data operations (Data Loader, Workbench, SOQL), release management, ServiceNow ticketing, integrations troubleshooting
Preferred skills
Advanced Administrator or Platform App Builder certification, Apex/LWC read-only knowledge, change management guidelines
Technologies
Salesforce (Sales Cloud, Service Cloud, Flow Builder, Lightning App Builder, Data Loader, Workbench, SOQL, ServiceNow, Apex, Lightning Web Components)
Responsibilities
Escalate and resolve complex Salesforce access, configuration, and data issues; manage internal client relationships and advanced requests; produce and maintain support documentation and runbooks; perform root cause analysis and propose long-term solutions; configure declarative automation under change management; execute data operations and support data quality initiatives; build and modify reports and dashboards; maintain ServiceNow tickets and ensure SLA adherence; support release management activities including sandbox refreshes and deployments; monitor platform health and remediate issues; coordinate with engineering on bug triage; lead user training sessions; troubleshoot integrations with connected systems; mentor Tier 1 analysts
Seniority
Senior, hands-on IC