Client Implementation Manager
Core
Primary point of contact for clients to coordinate onboarding, manage implementation through go-live, and ensure successful handoff to delivery teams.
Role type
Client Implementation Manager
Builds
Custom implementation projects for healthcare clients using data analytics and experience measurement solutions
Domain
Healthcare / Experience Management / Data Analytics
Deliverable
product features
Required skills
Client-facing project management, consulting, operations, stakeholder alignment, product configuration guidance, timeline management, risk escalation, cross-functional collaboration
Preferred skills
Healthcare industry knowledge, improvement methodology, data analytics, complex project delivery
Technologies
Experience measurement platforms, data analytics tools
Responsibilities
Provide day-to-day oversight of client implementation including understanding goals and use cases; Form strong relationships with clients and communicate feedback internally; Partner with Delivery Team to manage timelines and setup clients for success; Collaborate across departments to reconcile competing priorities; Bring in PGForsta experts and create seamless handoffs; Identify and escalate implementation challenges and risks; Provide product overview and connect clients with training opportunities
Seniority
Mid-Senior, hands-on IC
