Customer Service Representatives (Banking/Financial Services)
Core
Inbound call center representative providing support and resolving account issues for consumers to deliver an above-average customer experience.
Role type
Customer Service Representative (Inbound)
Builds
Customer support interactions and issue resolutions
Domain
Banking/Financial Services / Contact Center
Deliverable
client delivery
Required skills
Call center experience, English communication (written/verbal), computer proficiency, typing (25+ WPM), multi-system navigation, problem solving
Preferred skills
US-based customer experience, auto finance experience, NPS/ESAT survey familiarity
Responsibilities
Interact with people to provide support, resolve account issues, navigate multiple systems while speaking with customers
Seniority
Entry-level to Junior
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