First Party Collections
Core
Resolve past due consumer and commercial accounts by managing inbound and outbound calls to collect balances on credit cards and loan accounts.
Role type
First Party Collections Agent
Builds
Collections on past due accounts
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Verbal and written communication, empathy, problem-solving, multitasking, attention to detail, organizational skills
Responsibilities
Manage inbound and outbound calls to collect on past due accounts, Work with customers to resolve balances on credit cards and loan accounts, Maintain compliance while delivering a professional and empathetic experience, Meet performance goals for quality, productivity, and adherence, Handle a daily caseload and prioritize tasks effectively
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