Laboratory Customer Support Associate - Laboratory - FT - Day
Core
Serves as a liaison between the Clinical Laboratory and its customers (physicians, clinics, outpatients), providing patient results, processing orders, and resolving inquiries.
Role type
Customer Support Associate (Clinical Laboratory)
Builds
Patient result delivery, test ordering, and specimen coordination for hospital and clinic clients
Domain
Healthcare / Clinical Laboratory Services
Deliverable
client delivery
Required skills
Customer service, Medical terminology, Health information technology, Telephone communication, Data entry
Preferred skills
Laboratory experience, Knowledge of specimen handling procedures
Responsibilities
Communicate patient results to physicians and clinics, Process verbal and written test orders, Contact outpatients for specimen recollection, Coordinate special test requests, Resolve specimen and patient data issues, Monitor fax logs and compliance
Seniority
Entry-level, Individual Contributor
