Praktikum / Flexikum Customer Solutions im Glasfaserausbau
Core
Supporting the fiber optic network expansion (FTTH) by analyzing delays, coordinating customer appointments, and ensuring smooth processes for millions of users.
Role type
Intern (Praktikum/Flexikum) in Customer Solutions
Builds
Fiber optic network infrastructure and customer service processes
Domain
Telecommunications / Fiber Optic Expansion
Required skills
Microsoft 365 (PowerPoint, Excel, Teams, Copilot), Data management, Process analysis, Stakeholder coordination, German language (C1/C2)
Preferred skills
Project management basics, Analytical thinking, Presentation skills
Responsibilities
Analyze causes of delays in fiber expansion, Coordinate customer and expansion schedules, Support resolution of open cases, Track expansion processes, Communicate with customers and stakeholders, Identify process optimization potentials, Assist in developing solutions for expansion challenges, Maintain and update data in systems, Support analysis and status reporting
Seniority
Intern