Senior Service Manager HCM (m/f/d/x)
Core
Manage complex Application Management Services (AMS) contracts for SAP HCM and SAP SuccessFactors, ensuring smooth delivery and operational excellence for customers.
Role type
Senior Service Manager (IT Service Management)
Builds
SAP HCM and SAP SuccessFactors managed services
Domain
IT Service Management / Human Capital Management
Required skills
SAP HCM modules (PA, OM, PT, PY), SAP SuccessFactors (Employee Central), Application Management Services (AMS), Service-Level Management (SLM), escalation management, ITIL processes, mixed-shore delivery management, multi-country HCM environment management
Preferred skills
Spanish language skills
Technologies
SAP SuccessFactors, Employee Central, CPI, BIB, point-to-point replication
Responsibilities
Manage complex AMS contracts, drive operational excellence, serve as primary point of contact for customers and stakeholders, lead international service teams, handle proactive escalation management
Seniority
Senior, hands-on IC