Transaction Support Analyst
Core
Subject matter expert for daily operations in assigned Expanded Markets, coordinating billing, system reports, regulatory compliance, and process improvements.
Role type
Transaction Support Analyst
Builds
Billing systems, operational metrics, and process improvements for consumer services and utility markets.
Domain
Energy/Utility industry, consumer services, billing operations, and regulatory compliance.
Required skills
SQL, Microsoft Office (Outlook, Word, Excel, PowerPoint), data analysis, project management, regulatory compliance knowledge, vendor management, root cause analysis.
Preferred skills
Retail utility or natural gas marketer/supplier experience, Teams and Copilot proficiency, advanced database skills.
Responsibilities
Coordinate with Regulatory, Legal, and Marketing teams on Expanded Market letter requirements and compliance; Monitor billing, system reports, and error handling using SQL queries; Support user acceptance testing for billing systems; Gather requirements and support design, testing, and implementation of Expanded Markets projects; Investigate billing and letter concerns raised by Consumer Relations and Customer Care teams; Analyze data to identify and implement improvements to billing and customer service operations.
Seniority
Mid-level, hands-on IC