Process Architect (Technical Writer)
Core
Design and document end-to-end operational processes for mission-critical data center operations, translating complex technical workflows into clear, compliant, and actionable documentation for a globally distributed workforce.
Role type
Senior Process Architect (Technical Writer)
Builds
Standard Operating Procedures (SOPs), Maintenance Operating Procedures (MOPs), Emergency Operating Procedures (EOPs), and engineering standards for data center infrastructure.
Domain
Data Center Infrastructure / Facilities Operations
Required skills
Information architecture, change management, stakeholder engagement, project execution, process documentation, compliance framework application, version control, audit readiness, gap analysis, resource allocation planning.
Preferred skills
Digital documentation tool proficiency, technical training delivery, continuous improvement methodologies, system specification definition.
Technologies
Confluence, SharePoint, Visio, BPM platforms, Oracle Cloud Infrastructure, ITIL, Oracle
Responsibilities
Author and maintain high-quality SOPs, MOPs, EOPs, and emergency response procedures; ensure documentation aligns with industry standards (ITIL, ISO 27001/14001, ASHRAE, NFPA, Uptime Institute); manage document lifecycle activities including version control and audit readiness; collaborate with automation, IT, and facilities engineering teams to integrate documentation into digital platforms; identify process gaps and update documentation based on incident learnings; partner with subject matter experts to define system specifications and resolve issues; advise business teams on resource allocation and present project plans for stakeholder alignment.
Seniority
Senior, hands-on IC