Lead Technical Program Manager - Customer Platform
Core
Lead complex technology projects and programs for the Consumer & Community Banking Global Customer Platform, delivering financial solutions to households and small businesses.
Role type
Senior IC technical program manager
Builds
Technology solutions for consumer banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing
Domain
Financial services / Banking
Required skills
Technical program management, stakeholder management, vendor relationship management, resource and budget management, cross-functional team leadership, analytical reasoning, problem-solving, facilitation, negotiation, continuous improvement
Preferred skills
Enterprise-authorized AI capabilities usage, AI-assisted plan verification, data sensitivity awareness (via careerplan.io/jobs/gf5bb7d6-lead-technical-program-manager-customer-platform-at-j-p-morgan)
Technologies
AI Support
Responsibilities
Develop and run comprehensive project plans including technical requirements, resource allocation, and timelines; identify, assess, and reduce risks by addressing blockers early; work with engineering, product, and business partners to define program scope and objectives; evaluate program performance and apply data-driven changes; promote agile practices and technical solutions; support reuse-first, AI-assisted approaches to program governance with human review; drive adoption of new technologies and processes; facilitate clear communication and collaboration among team members and stakeholders; monitor and report project progress and recommend adjustments.
Seniority
Senior, hands-on IC
