IT Application Support Manager SAP

Salary: $111,900 - 146,900 per year
Requirements:
We require a bachelors degree in IT, Computer Science, or equivalent practical experience. We need at least 8 years of experience in application development or delivery. We expect strong functional knowledge of SAP platforms and modules, including SAP S/4HANA, SAP ECC, EWM, TM, MM, SD, and FI/CO. We look for deep expertise in IT service management and MSP governance, including SLA/KPI oversight, vendor management, and outsourced support models. We require proven skills in incident, problem, and change management within complex, integrated enterprise application environments. We value strong analytical and troubleshooting abilities to resolve cross-system issues and drive root-cause analysis. We need familiarity with AI observability tools, dashboards, and performance metrics. We expect excellent communication and stakeholder management skills, with the ability to explain technical issues in business terms. We need someone who can operate strategically and tactically, influence without direct authority, and maintain strong ownership and accountability. We look for a collaborative mindset, integrity, commitment to results, and a strong appetite for continuous learning.
Responsibilities:
We manage relationships with third-party providers to ensure IT applications run effectively and agreed policies and procedures are followed. We oversee monitoring, analysis, and reporting of application service provider performance. We develop and execute plans to identify and resolve the root causes of outages and incidents, following change control and release management processes. We serve as the escalation point for IT service delivery concerns from the business and IT leadership, ensuring business impacts are identified and addressed. We partner with project teams and application or service transition teams to make sure new services and upgrades are introduced without disrupting core systems.
Technologies:
AI Support SAP S/4HANA SAP
More:
We are Molson Coors, a company with a proud legacy and a broad portfolio of beer, seltzers, spirits, and non-alcohol brands. We are committed to transforming the beverage industry through curiosity, resilience, and collaboration. This role is for an IT Application Support Manager - SAP based in Milwaukee, WI, where we oversee managed service providers and ensure reliable support for critical business applications. We offer flexible work programs, including a hybrid model with 4 days in the office, as well as strong total rewards that include competitive salary, incentive pay, parental leave, health, dental, vision, retirement savings with employer match, wellness support, and paid time off. We also support employee resource groups, community involvement, learning and development, and a fast-paced, innovative culture with on-site perks such as a pub, branded swag, events, and free beer and beverages.
last updated 31 week of 2026